Welcome to CK9. This Privacy Policy This document explains how we collect your personal data, how it is used, and the steps we take to keep it safe.
CK9 believes your Privacy a fundamental right. That is why we collect only the information we need and never sell your data to third parties. By using the platform, you are agreeing to this Privacy Policy- and agreeing to its terms.
In Summary: We keep your information secure. Your data is never shared with any third party without your consent.
Core Principles of Data Protection
Six Core Pillars of CK9's Privacy Policy
SSL encryption
All your data is protected with 256-bit SSL encryption. No one can read it while it is in transit.
Secure Data Storage
Your data is stored on secure servers. Multiple layers of security are in place to prevent unauthorized access.
Minimal Data Collection
We only collect the data necessary to provide our services. No unnecessary information is gathered.
No Data Selling
Your personal information is never sold to advertisers or third parties.
Confidential Identity
Your gaming history and financial transactions are kept strictly confidential. Only authorized staff can access account details.
Legal compliance
Our privacy policy complies with international data protection standards and is reviewed and updated regularly.
1What information we collect
When you register and use our services on the CK9 platform, we collect certain necessary information. Without it, we cannot provide you with a safe and quality gaming experience. We never ask for information that is unnecessary or excessive.
Our Privacy Policy There are three main categories of data we collect:
| Type of Data | Example | Purpose |
|---|---|---|
| Identity Information | Name, date of birth, national ID | KYC verification and age confirmation |
| Contact Information | Email, phone number, address | Account management and support |
| Financial information | BKash/Nagad number, bank account | Deposit & Withdrawal Process |
| Technical Information | IP address, device information, cookies | Security & Fraud Prevention |
| Gaming Information | Betting history, win/loss records | Responsible Gaming & Service Improvement |
2How Data Is Collected
CK9 collects your information in several ways. The primary method is the information you provide directly when registering or filling out a form. Some technical data is also collected automatically.
- Information Provided Directly: At the time of registration, profile updates, or when contacting support.
- Automatically Collected Information: Via cookies and log files during platform use.
- From Third Parties: From payment gateways or identity verification providers.
- From Public Sources: From public records to fulfill legal obligations.
About Cookies: We use session cookies and persistent cookies. You can disable cookies at any time through your browser settings, though some features may not function properly as a result.
3Purpose of Data Use
CK9 uses collected data only for specific, legitimate purposes. Our Privacy Policy Each purpose for which your data is used is clearly outlined below:
- Account management: Registration, login, and profile verification.
- Transaction Processing: Processing deposits and withdrawals securely.
- Fraud Prevention: Detecting and preventing suspicious activity.
- Customer Service: Using your information to resolve issues quickly.
- Legal compliance: Meeting regulatory requirements.
- Service Improvement: Analyzing user behavior to make the platform better.
- Responsible Gaming: Supporting users at risk of problem gambling.
Please Note: Your data is never sold to marketing or advertising companies.
4Data Sharing & Third Parties
CK9 strictly Privacy Policy complies with regulations and never shares your data with third parties without your consent. However, in certain limited circumstances, sharing data may be necessary:
- Payment Providers: For processing transactions with bKash, Nagad, Rocket, and banks.
- Identity Verifier: To complete KYC with authorized agencies.
- Legal authorities: Under valid orders from courts or government authorities.
- Security Partners: To support fraud prevention measures.
In each of the above cases, third parties are held to the same Privacy Required to ensure protection. We enforce this through contractual agreements with them.
5Data Retention Period
CK9 does not retain your data longer than necessary. However, certain information must be kept for a defined period to meet legal and regulatory requirements.
- Account information: For the duration of active account + 5 years after closure.
- Transaction Records: 7 years (as required by financial regulations).
- Gaming Logs: Up to 3 years.
- Customer Service Records: 3 years after last contact.
- Cookies & Technical Data: Session cookies are deleted as soon as the browser is closed.
After the retention period, data is automatically and securely deleted.
6Your Rights
CK9's Privacy Policy You have several important rights regarding your personal data under applicable regulations. To exercise these rights, please contact our support team.
Right to Access Data
You may request to know what information we hold about you.
Right to Rectification
You may request corrections if any of your information is inaccurate.
Right to Erasure
You may request deletion of your data where no legal obligation requires us to retain it.
Right to Restrict Processing
You may request that we restrict the use of your data for specific purposes.
Right to Data Portability
You may request an export of your data in a structured format.
Right to Opt Out of Marketing
You can opt out of promotional communications at any time.
7Cookie Policy
CK9 uses cookies to enhance your experience on the platform. Cookies are small text files stored in your browser that help remember your preferences and keep the platform running smoothly.
- Essential cookies: Required for login sessions and security. Cannot be disabled.
- Functional cookies: Remembers language and settings preferences. Optional.
- Analytics Cookies: Analyzes user behavior to improve the platform.
- Security Cookies: Detects fraud and unusual activity.
You can manage cookies at any time through your browser settings. However, disabling essential cookies may limit certain features of the platform.
8Children's Privacy
CK9 is strictly prohibited for anyone under 18. We do not knowingly collect information from minors. Any account created by a minor will be terminated.
A note for parents: If your child has accidentally registered on CK9, please contact our support team immediately. We will take prompt action.
9Security Measures
CK9 respects your Privacy Uses the latest technology for protection. Our security team monitors the platform 24 hours a day to detect and prevent any suspicious activity.
- 256-bit SSL/TLS encryption on all data transfers.
- Two-Factor Authentication is supported.
- Regular security audits and penetration testing.
- Automatic alerts for unusual login activity or transactions.
- Firewall and DDoS protection are active.
- Strict data access controls for all staff.
Use a strong password to protect your account and never share it with anyone.
10Policy Changes
CK9 updates this Privacy Policy reserves the right to update this policy. For significant changes, we will notify you by email or via platform notification.
- The date of each update will be noted at the top of this page.
- At least 30 days' notice will be given before any significant changes.
- Continued use of the platform after any update constitutes acceptance of the revised policy.
11Contact Us
This Privacy Policy If you have any questions or wish to make a request regarding your data, please contact our Data Protection Team. We typically respond within 48 hours.
- Live Chat: Available at the bottom-right corner of the platform.
- Email: [email protected]
- Response Time: Typically within 30–48 hours.
Requests to delete or correct data are typically processed within 7 business days.
Play Safe on CK9
Your data is safe, your gaming experience is enjoyable. Register now and enter a world of thousands of games.